Terms of Service

1. Who may use Viralix

The Platform is designed for professional and business use. By using Viralix, you represent and warrant that:

• You are at least 18 years old (or the age of majority in your jurisdiction).
• You have the authority to enter into these Terms on your own behalf or on behalf of the business or organization you represent.
• You will only use the Platform for lawful purposes and in compliance with these Terms and all applicable laws.

We may refuse, suspend, or close any account at our discretion where we reasonably believe there is a breach of these Terms, risk of fraud or harm, or other legitimate business reason.

2. Our role as a marketplace (no employment or agency)

Viralix operates as a vertical marketplace that helps Clients discover, brief, and collaborate with Creators. Except where we expressly agree in writing, we:

• do not employ Creators or represent them as agents;
• are not a party to any contract between Clients and Creators; and
• do not guarantee that any project, deliverable, or campaign will achieve specific performance, results, or return on ad spend.

Clients and Creators are solely responsible for evaluating each other, negotiating project terms, and fulfilling their respective obligations. Any service contract is strictly between Client and Creator.

3. Accounts and security

To access most features, you must create an account and keep your information accurate and up to date. You are responsible for:

• maintaining the confidentiality of your login credentials;
• all activity that occurs under your account; and
• not allowing others to use your account without proper authorization.

If you suspect unauthorized use of your account, you must notify us promptly. We may require identity or business verification before enabling certain features or payouts.

4. Using the Platform – general expectations

When you use Viralix, you agree that you will not:

• violate any applicable law, regulation, or third‑party rights;
• upload, request, or distribute content that is illegal, hateful, harassing, deceptive, pornographic, or otherwise prohibited under our Content & IP Policy;
• misrepresent your identity, skills, pricing, or portfolio;
• attempt to interfere with or compromise the security or proper functioning of the Platform; or
• scrape, copy, reverse engineer, or use automated means to access the Platform except as permitted by law and these Terms.

We may remove content, suspend accounts, or take other reasonable actions if we believe your use of the Platform violates these Terms or harms other users, third parties, or Viralix.

5. Client responsibilities

As a Client, you are responsible for providing clear, accurate information when creating briefs, selecting Creators, and approving work. In particular, you agree to:

• describe your product, offer, campaign goals, and constraints honestly;
• only upload or share assets (such as logos, brand footage, fonts, music, or reference material) for which you have all necessary rights and permissions; and
• review and respond to Creator questions, drafts, and deliveries in a reasonable timeframe.

You remain solely responsible for how you use final Deliverables (for example, compliance with advertising standards, platform ad policies, consumer protection laws, and data protection requirements).

6. Creator responsibilities

As a Creator, you are responsible for the quality and legality of the services and Deliverables you provide through Viralix. You agree that you will:

• only accept work you are qualified to perform and can deliver on time;
• comply with the terms and usage policies of any AI or creative tools you use;
• ensure that all assets you contribute (for example, stock media, music, voiceovers, or models) are used under appropriate licenses;
• respect our Content & IP Policy (including rules around synthetic media, likeness, and deepfakes); and
• communicate professionally with Clients and through the Platform.

You are an independent contractor, not an employee of Viralix. You are solely responsible for your taxes, insurance, permits, and compliance with any obligations arising from your business.

7. Briefs, orders, pricing, and payments

Clients may request work by submitting a structured brief and/or selecting a Creator and/or package. Before confirming an order, we or the Creator will present a scope that typically covers deliverables, timelines, included revisions, and pricing.

Unless otherwise stated, Clients are charged through our third‑party payment provider (for example, Stripe) at the time of order or in accordance with the payment schedule shown at checkout. You authorize Viralix and our payment providers to charge your selected payment method for all fees, commissions, and taxes shown to you at the time of purchase.

We may hold funds in an internal "escrow‑like" flow until project completion or dispute resolution, and then release them to Creators according to our Refunds & Disputes Policy. Viralix may charge service fees or commissions to Clients and/or Creators as disclosed on the Platform.

8. Non‑circumvention

A core part of the value Viralix provides is curating and maintaining trusted relationships between Clients and Creators. For any Client–Creator relationship that begins on the Platform, you agree that, for 24 months from the first contact on Viralix, you will not intentionally bypass the Platform to avoid fees by moving the same work and payments entirely off‑platform without our prior written consent.

We may, at our discretion, permit an "off‑platform" arrangement on terms we specify. Deliberate circumvention may lead to account suspension or closure and other remedies available under law.

9. Deliverables, revisions, and timelines

The scope, timeline, and number of included revisions for each project are defined in the relevant package, order agreement, or written confirmation between Client and Creator. Unless otherwise agreed:

• Creators will use reasonable efforts to meet agreed delivery dates;
• Clients will review drafts and deliveries promptly and request revisions only within the agreed number of rounds and scope; and
• additional or out‑of‑scope revisions, formats, or variants may require a new order or additional fees.

More detail about what counts as a revision, lateness, and failure to deliver is set out in our Refunds & Disputes Policy.

10. Intellectual property and licensing

IP rights in project Deliverables and in the underlying creative materials are allocated as described in our Licensing & Usage Rights page and any order‑specific terms agreed between Client and Creator. In general:

• Clients receive a commercial license to use final Deliverables for the use cases, territories, and duration specified in the applicable package or agreement.
• Creators may retain ownership of underlying project files, workflows, and reusable components unless the parties explicitly agree to a full assignment.
• Clients grant Viralix and the relevant Creator a limited license to use Client assets solely for the purpose of performing the project and operating the Platform.

Unless a Client reasonably objects in writing, Viralix and Creators may display anonymized or credited versions of Deliverables as portfolio examples and marketing material for the Platform, subject to removing confidential or sensitive information on request.

11. Content standards, AI media, and prohibited activities

All content requested, generated, or delivered through Viralix must comply with our Content & IP Policy. Among other things, this means:

• no synthetic media ("deepfakes") using a real person’s likeness or voice without clear, provable consent;
• no content that incites violence, hatred, or discrimination;
• no illegal activities, scams, or misleading "too good to be true" claims; and
• no use of AI tools in ways that violate their own terms of service or applicable intellectual property laws.

We may remove or disable access to content and may suspend or terminate accounts in line with our DMCA & Content Removal process and other Additional Policies.

12. Refunds, disputes, and chargebacks

We aim to resolve project issues as quickly and fairly as possible. If a Client or Creator has a concern about scope, quality, or delivery, they should first attempt to resolve it directly via the Platform's messaging and revision tools.

If no agreement is reached, either party may escalate under our Refunds & Disputes Policy, which outlines how we review disputes, when refunds or partial refunds may be issued, and how funds are ultimately released.

You agree not to initiate unjustified payment chargebacks or reversals. Where a chargeback is raised in breach of these Terms, we may suspend your account and seek reimbursement for resulting losses to the extent permitted by law.

13. Data, privacy, and cookies

We collect and use personal data about Clients, Creators, and visitors as described in our Privacy Policy and Cookie Policy. Where required by applicable law (for example, for certain EU/EEA customers), our Data Processing Addendum will also apply.

By using the Platform, you consent to our processing of your data in accordance with those policies.

14. Third‑party services, tools, and beta features

The Platform may integrate with or link to third‑party services (such as AI tools, hosting providers, payment processors, analytics tools, or social media platforms). Your use of those services is governed by the third party's own terms and policies, not these Terms.

From time to time, we may make experimental or beta features available. These may change or be withdrawn at any time without notice and are provided "as is" with no guarantees.

15. Warranties and disclaimers

To the fullest extent permitted by law, the Platform and all content, features, and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. Viralix in particular does not warrant that:

• the Platform will be uninterrupted, secure, or error‑free;
• any project or Deliverable will meet your performance goals or generate specific results; or
• any content on the Platform is accurate, complete, or up to date.

Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law. If you are a consumer in a jurisdiction that grants you mandatory legal rights, those rights are not affected by this section.

16. Limitation of liability

To the maximum extent permitted by law, Viralix and its affiliates, officers, directors, employees, and agents will not be liable for any:

• indirect, consequential, incidental, special, punitive, or exemplary damages; or
• loss of profits, revenue, goodwill, data, or business opportunities arising out of or related to your use of (or inability to use) the Platform, any project, or these Terms.

In all cases, Viralix's total aggregate liability for any claim arising out of or relating to the Platform or these Terms will be limited to the greater of (a) the total fees you paid to Viralix in the six months preceding the event giving rise to the claim, or (b) USD $500 (or equivalent in local currency), unless a different amount is required by mandatory law.

17. Indemnification

You agree to indemnify and hold harmless Viralix and its affiliates, officers, directors, employees, and agents from and against any third‑party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Platform or services obtained through it;
• your content, briefs, Deliverables, or conduct; or
• your breach of these Terms or of any rights of a third party.

18. Term, suspension, and termination

These Terms apply from the moment you first access the Platform and remain in effect until your account is closed and you stop using the Platform. You may stop using the Platform and request account closure at any time, subject to completing any open projects and paying any amounts owed.

We may suspend or terminate your access to all or part of the Platform, or remove content, where we reasonably believe:

• you have materially breached these Terms or an Additional Policy;
• your use of the Platform creates risk or possible legal exposure for us or others; or
• we are required to do so by law or by a competent authority.

Sections that by their nature should survive termination (including those on intellectual property, limitations of liability, indemnities, and dispute resolution) will continue to apply.

19. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or relating to them, the Platform, or any project (whether contractual or non‑contractual) will be governed by the laws of the jurisdiction where Viralix has its principal place of business, without regard to conflict of law principles.

The courts of that same jurisdiction will have exclusive jurisdiction over any dispute or claim, except where applicable law gives you the right to bring claims in another court (for example, if you are a consumer in the EU or UK). Before filing a claim, you agree to first attempt to resolve the issue informally by contacting us using the details below.

20. Changes to the Platform or Terms

We are continually improving Viralix and may add, change, or remove features from time to time. We may also update these Terms or the Additional Policies to reflect operational, legal, or regulatory changes.

When we make material changes, we will take reasonable steps to notify you (for example, by updating the "Last updated" date, sending an email, or showing a notice in your account). Your continued use of the Platform after changes become effective constitutes your acceptance of the updated terms.

21. Contact

If you have questions about these Terms or the Platform, you can contact us at support@viralix.video.